pkr92 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pkr92 ("pkr92", "we", "us", "our"), the operator of the online betting and casino platform at pkr92.asia ("Platform"), collects, processes, stores, and protects personal data provided by or generated by users ("User", "you", "your") of the Platform. This Policy applies to all pkr92 services including sports betting, live casino, slots, account management, customer support, and all related digital interactions.

By registering an account with pkr92, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy. If you do not agree to our data practices as described herein, you should not use the pkr92 Platform. This Policy is to be read together with pkr92's Terms & Conditions, which are incorporated by reference.

pkr92 is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection legislation. We process only the data necessary for the purposes described in this Policy and retain it only for as long as required.

2. Data We Collect

2.1 Registration Data

When you create a pkr92 account, we collect: full name; date of birth; email address; country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad); mobile phone number; and a username or account identifier of your choosing.

2.2 Identity Verification Data (KYC)

To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements, pkr92 may collect: copies of government-issued photo identification (CNIC, passport); proof of address documents; selfie or liveness verification images; and bank or payment account details for withdrawal verification purposes.

2.3 Transaction Data

pkr92 records all financial transactions associated with your account, including: deposit amounts, dates, and payment method identifiers (e.g., JazzCash account reference, Easypaisa account reference, bank account details, card last four digits); withdrawal requests and processing records; bonus credits and wagering activity; and bet placement, settlement, and history records.

2.4 Technical & Usage Data

When you use the Platform, we automatically collect: IP address; device type, operating system, and browser version; session timestamps, duration, and activity logs; pages and game sections accessed; and geolocation data (country/region level, unless you provide more specific location data).

2.5 Communications Data

We retain records of communications between you and pkr92, including live chat transcripts, support email correspondence, and any written feedback or complaints submitted to us.

3. How We Collect Your Data

pkr92 collects personal data through the following means:

• Directly from you: data you provide at registration, during KYC verification, when contacting support, or when completing account settings and preferences;
• Automatically: technical and usage data collected through server logs, session tracking, and analytics systems when you access the Platform;
• Through cookies and similar technologies: as described in Section 8 of this Policy;
• From third-party payment processors: transaction confirmation and fraud screening data from JazzCash, Easypaisa, bank networks, and card processors when you make deposits or withdrawals;
• From identity verification providers: KYC and AML screening results from third-party verification service providers engaged by pkr92.

4. How We Use Your Data

pkr92 uses the personal data it collects for the following purposes:

• Account management: creating, maintaining, and administering your pkr92 account;
• Service delivery: processing bets, settling games, crediting winnings, and operating the cashier;
• Identity and age verification: confirming that you meet the minimum age requirement (18+) and verifying your identity in accordance with KYC obligations;
• Payment processing: facilitating deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported methods;
• Fraud prevention and AML compliance: detecting and preventing fraudulent activity, money laundering, and other financial crime;
• Responsible gaming: monitoring account activity to identify potential problem gambling behaviour and administering self-exclusion, deposit limit, and other responsible gaming tools;
• Customer support: responding to enquiries, resolving disputes, and administering complaints;
• Legal and regulatory compliance: meeting obligations under applicable laws and cooperating with regulatory or law enforcement requests;
• Platform improvement: analysing usage patterns to improve the Platform's features, performance, and user experience;
• Communications: sending account-related notifications, transaction confirmations, and, where you have consented, promotional communications about pkr92 offers.

5. Legal Basis for Processing

pkr92 processes personal data on the following legal grounds:

• Contractual necessity: processing required to perform the contract between you and pkr92 (account registration, bet settlement, payments);
• Legal obligation: processing required to comply with applicable AML, KYC, and data protection laws;
• Legitimate interests: fraud prevention, platform security, analytics, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: where you have explicitly consented to receive marketing communications or to the use of non-essential cookies.

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

pkr92 may share your personal data with carefully selected third parties who provide services on our behalf, including: payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, card networks, USDT processors); KYC and identity verification providers; IT infrastructure, hosting, and security providers; game content providers and live casino platform operators; and customer support tool providers. All such parties are contractually bound to process your data only as instructed by pkr92 and in accordance with applicable data protection standards.

6.2 Legal Disclosures

pkr92 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory obligation, or where pkr92 believes in good faith that such disclosure is necessary to protect the rights, property, or safety of pkr92, its users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pkr92's business, personal data held by pkr92 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

6.4 No Sale of Personal Data

pkr92 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes.

7. Payment Data

pkr92 does not store full payment card numbers, CVV codes, or complete bank account credentials on its own systems. Payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. pkr92 retains only the transaction identifiers, amounts, dates, and partial payment references (e.g., last four digits of a card, or a masked JazzCash or Easypaisa account number) necessary for transaction reconciliation and dispute resolution purposes.

All deposits and withdrawals at pkr92 are processed in PKR (Pakistani Rupees) through the relevant payment networks. pkr92 does not hold, transfer, or facilitate international wire transfers of Pakistani user funds to non-Pakistani accounts except where explicitly requested by the User and consistent with applicable regulations.

8. Cookies and Tracking Technologies

8.1 What We Use

pkr92 uses cookies and similar technologies including session tokens, local storage, and analytics pixels on the Platform. These technologies serve the following purposes:

• Essential cookies: required for the Platform to function, including maintaining your logged-in session, remembering your preferences, and enabling cashier functionality;
• Analytics cookies: used to understand how users navigate the Platform, which sections are most visited, and where performance can be improved;
• Security cookies: used to detect fraudulent login attempts and protect accounts from unauthorised access.

8.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair your ability to use the pkr92 Platform, including logging in and accessing the cashier. pkr92 does not use third-party advertising cookies or tracking pixels for cross-site behavioural advertising.

9. Data Retention

pkr92 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: retained for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements;
• Transaction records: retained for a minimum of five (5) years from the date of each transaction;
• Support communications: retained for two (2) years from the date of the communication;
• Technical and usage logs: retained for up to twelve (12) months from the date of generation.

Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised.

10. Security Measures

pkr92 implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• SSL/TLS encryption on all data transmissions to and from the Platform;
• Password hashing using industry-standard cryptographic algorithms — pkr92 cannot read your password;
• Restricted access to personal data on a need-to-know basis for pkr92 staff;
• Regular security assessments and penetration testing of the Platform;
• Automated monitoring for unusual account activity, unauthorised access attempts, and fraud indicators.

Despite these measures, no internet transmission is entirely secure. If you become aware of any security incident affecting your pkr92 account, please contact our support team immediately.

11. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data pkr92 holds about you:

• Right of access: to request a copy of the personal data pkr92 holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to pkr92's legal retention obligations;
• Right to restriction: to request that pkr92 restrict processing of your data in certain circumstances;
• Right to data portability: to receive your personal data in a structured, machine-readable format where technically feasible;
• Right to object: to object to processing based on legitimate interests;
• Right to withdraw consent: to withdraw any previously given consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pkr92 support via live chat or at the email address in Section 15. pkr92 will respond within thirty (30) days of receiving a verifiable request. We may require identity verification before processing a data rights request.

12. Children's Privacy

pkr92 is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. If pkr92 discovers or is informed that a user is under 18, the account will be immediately suspended, all transactions will be reviewed, and any relevant data will be handled in accordance with applicable child protection requirements. If you are a parent or guardian and believe a minor has accessed pkr92, please contact our support team immediately.

13. International Data Transfers

pkr92 may process or store personal data in jurisdictions outside of Pakistan, for example in connection with cloud hosting infrastructure or third-party service providers located internationally. Where such transfers occur, pkr92 ensures that appropriate safeguards are in place to protect your data in accordance with the standards described in this Policy, including contractual obligations on recipient parties to maintain equivalent data protection standards.

14. Policy Updates

pkr92 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be communicated to registered users via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of pkr92 following notification of updates constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how pkr92 processes your personal data, please contact us through:

Email: [email protected] (plain text — not a clickable link)

Live Chat: Available 24/7 through your pkr92 account dashboard. Response time: under 3 minutes.

pkr92 will acknowledge data protection requests within five (5) business days and will endeavour to resolve all matters within thirty (30) days of receipt.